Privacy Policy – Moore Physiotherapy & Clinical Pilates
Effective Date: 01/01/2026

1. Introduction
   Moore Physiotherapy is committed to protecting the privacy of your personal information. This policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect
   We may collect the following types of personal information:

• Identifying information: Name, date of birth, address, phone number, email.
• Health information: Medical history, treatment plans, referral letters, diagnostic results, and progress notes.
• Financial information: Billing details, Medicare or health insurance information.

3. How We Collect Information
   We collect information:

• Directly from you when you make an appointment or complete forms.
• From third parties, such as referring doctors or other health professionals, with your consent.
• Through electronic communications or our website (if applicable).

4. Purpose of Collecting Information
   Your information is collected to:

• Provide physiotherapy assessment, treatment, and care.
• Communicate with you about your care and appointments.
• Process billing, insurance claims, and Medicare.
• Meet legal and regulatory obligations.

5. How We Use and Disclose Your Information
   We will only use or disclose your personal information for the purposes it was collected, unless you consent otherwise or the law allows. This may include:

• Sharing information with your healthcare providers involved in your care.
• Sending information to insurers or Medicare for claims purposes.
• Complying with legal requirements, such as court orders.

6. Storage and Security of Information
   We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. This includes:

• Secure storage of paper and electronic records.
• Restricted access to records limited to Janice Moore only.
• Use of password-protected electronic systems.

7. Access and Correction
   You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests should be made in writing to [contact details].

8. Disclosure to Overseas Recipients
   We do not normally disclose your personal information to overseas recipients. If we do, we will ensure your information receives a comparable level of protection.

9. Anonymity and Pseudonymity
   Where practical, you may interact with us anonymously or under a pseudonym. However, some information is necessary for your treatment and legal obligations.

10. Complaints
    If you have any concerns about the handling of your personal information, please contact us at:
    Moore Physiotherapy & Clinical Pilates

We will investigate and respond to your complaint promptly. You also have the right to contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy
    We may update this policy from time to time. The current version will be available at the clinic and on our website (if applicable).

Contact Information:
Janice Moore

Moore Physiotherapy & Clinical Pilates
Unit 3, 2 Morris Rd, Upwey Vic 3158
Ph: 0397545301         
Email: info@moorephysio.com.au